Privacy Policy
Last Updated: February 22, 2026
•Effective: January 23, 2026
At SupplementStore, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
📋 Information We Collect
Personal Information
- • Name, email address, and phone number
- • Shipping and billing addresses
- • Payment information (processed securely by payment processors)
- • Account credentials and preferences
Automatically Collected Information
- • IP address and browser type
- • Device information and operating system
- • Pages visited and time spent on our site
- • Referring website and search terms
- • Cookies and similar tracking technologies
Health Information (Optional)
- • Health goals and preferences (if provided for personalized recommendations)
- • Supplement usage information (voluntarily provided)
- • Consultation notes from expert sessions
🎯 How We Use Your Information
- • Process and fulfill your orders and payments
- • Provide customer support and respond to inquiries
- • Personalize your shopping experience and recommendations
- • Send order confirmations and shipping updates
- • Communicate about promotions, news, and updates (with your consent)
- • Improve our website, products, and services
- • Prevent fraud and enhance security
- • Comply with legal obligations
🤝 Data Sharing and Disclosure
Service Providers
We share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our users.
Legal Requirements
We may disclose information when required by law, court order, or governmental authority.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
With Your Consent
We may share information with third parties when you have given us explicit consent to do so.
🍪 Cookies and Tracking Technologies
- • We use cookies to enhance your browsing experience and analyze site traffic
- • Cookies help remember your preferences and shopping cart items
- • You can control cookies through your browser settings
- • We use analytics tools to understand how users interact with our site
- • Third-party cookies may be used for advertising and social media features
🔒 Data Security
- • We implement industry-standard security measures to protect your information
- • All sensitive data is encrypted during transmission using SSL technology
- • Payment information is processed through PCI-DSS compliant providers
- • Regular security audits and vulnerability assessments are conducted
- • Access to personal information is restricted to authorized personnel only
📊 Data Retention
- • We retain personal information only as long as necessary for the purposes outlined in this policy
- • Order information is kept for 7 years for tax and legal compliance
- • Account information is retained while your account remains active
- • You can request deletion of your personal information at any time
⚖️ Your Rights
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information
Objection
Object to processing of your personal information
Data Portability
Request transfer of your data to another service provider
Withdraw Consent
Withdraw consent for marketing communications at any time
👶 Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
📞 Contact Us
- • Email: privacy@fukanghealthcare.shop
- • Phone / WhatsApp: +255 612 552 009, +255 717 385 422, +255 750 229 626
- • Office: MWENGE COMPLEX 5TH FLOOR, KINONDONI, DAR ES SALAAM
- • Response Time: We aim to respond to all privacy inquiries within 48 hours
Data Protection Officer: For any privacy-specific concerns or to exercise your rights, please contact our Data Protection Officer at privacy@fukanghealthcare.shop